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  • Introduction

    Welcome to the WebLNX Web Browser Support Testing Page

    The WebLNX web browser testing support page will allow you to test your web browser to ensure it will support the necessary technologies and components utilized within the WebLNX application.

    The WebLNX application at present utilizes both a Java™ based plug-in named oXygen™ and a web API. In order to provide the highest security for WebLNX, Vasont has implemented a technology called Cross-Origin Resource Sharing (CORS). Many older versions of web browsers do not support this CORS browser technology.

    This tool will analyze your web browser as well as attempt to load the Java™ applet to ensure that the web browser supports the CORS technology as well as has all the necessary components to load the oXygen™ Java™ applet.

  • Browser Version (CORS) Check
    We will check below to ensure your browser meets the minimum requirements needed to support Cross-Origin Resource Sharing (CORS). See our Supported clients for more information regarding operating systems and web browsers currently supported.
  • Java™ Check

    This step requires that you validate that your computer has the latest version of Java™ installed. To ensure your web browser is configured to run Java™ plugins this test will open the Oracle Java™ Version Verification Test Page. Please follow the prompts to load and run the Oracle Java™ Version tester. When completed, close the Oracle Java™ Version tester window and return to this page to report your test findings.

    Note, this tool will also notify you if your computer has an older version of Java™ installed and will prompt you to upgrade if you do not have the latest version. If you do not have permissions to install software on your computer you will need to contact your local system administrator to install and/or update your Java™ installation to the latest version.

    Please visit our Java™ Support Guide for guidance on getting Java™ running on your computer.

  • oXygen Applet Load Check
    This next test will test your computer's ability to load the oXygen™ Java™ applet within your current web browser. Click the "Run Test" button below to start the test.

    The frame below will attempt to load the oXygen™ Java™ applet. It may take a few minutes to completely load and during the initial loading process you may be prompted to allow the applet to execute. If prompted, be sure to acknowledge in the affirmative (click OK/Run) to ensure the applet loads successfully.

    Once the applet has loaded, you will see a toolbar and content for a document named "test-document.xml" If this content is displayed successfully, please press the "Success?" button. If the applet does not load, displays an error, or does not show the contents of the "test-document.xml" file, please press the "Failure?" button.


  • Test Results
    Report Results Shown Here

Operating Systems

OS X 10.4 Plus

  1. Firefox 31 or greater
  2. Safari 7 or greater

Windows XP

Vasont does not recommend using Windows XP or any browsers that run on XP. Using XP is a security risk since Microsoft is no longer supporting this OS.

  1. Firefox 31 or greater

Windows 7

  1. Firefox 31 or greater
  2. IE 11

Windows 8.1

  1. Firefox 31 or greater
  2. IE 11

Windows 10

  1. Firefox 31 or greater
  2. IE 11

Important Note About Chrome

While Chrome 31 through 44 can be used with the Vasont Systems WebLNX application, going forward we cannot recommend Chrome as a viable browser. As of version 42 Chrome has by default disabled NPAPI plugins. This means that Java, which is used for the WebLNX editor, does not work by default.

At this time Oracle has provided instructions for configuring Chrome 42 to use NPAPI plugins. This will allow use of Java and the WebLNX editor. Those instructions may be found at the Java.com website, https://java.com/en/download/faq/chrome.xml. From all indications however Google plans by the end of 2015 to end all support of NPAPI plugins.

Since the use of Java at this point is required for the WebLNX editor, Vasont Systems cannot recommend use of Chrome past version 41 and will not support issues arising from the use of Chrome past this version.

Resolving Display Issues: Clearing you browser's cache

Many display issues can be resolved by clearing your browser's cache.

Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
(on a PC: Ctrl+H takes you to the History page. Click the button at the upper left labeled "Clear browsing data..." and you will see a dialog box with four boxes checked and four boxes empty. Uncheck the first two checked items then click the "Clear browsing data" button at the dialog box.)

Internet Explorer (IE): Go to Tools->Internet Options in the menu, and in the General tab under Browsing History, click the "Delete..." button. Clear all the checkboxes except "Temporary Internet Files" and then click "Delete". Finally, click OK to exit the dialog.

Firefox: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Safari:  Safari > Preference > Advanced. Checkmark the box for "Show Develop menu in menu bar". Develop menu will appear in the Safari menu bar. Click Develop and select "Empty Caches" from the dropdown. For versions earlier than v6, "empty cache" can be found under the Safari menu.

WebLNX uses a Java plug-in to run the editor. If the editor does not open, check that Java is installed and not being blocked by your browser. Use this link to check if you have Java installed.

If Java is installed, and your browser is up-to-date, and you're getting errors, clear your browser cache and the Java cache.  If you are still unable to proceed, see the Java Help Center and the Java Troubleshooting guide.

Mac Users: OS 10.6.8 requires Java directly from Apple and can be updated using  Software Update  under the apple menu. Beginning with OS 10.7, Java should be downloaded from Oracle.

Chrome will block Java until you grant it permission to run. See  https://support.google.com/chrome/answer/142064 for information on how to unblock plug-ins.

If you are using Safari, configure your preferences as follows. First go to the WebLNX login page.

Safari 5. Under the Safari Menu, select "Preferences" and click on the "Security" pane.
Safari_SecuritySettings

 

Safari 7.1. Under the Safari Menu, select "Preferences" and click on the "Security" pane.
Next to Intenet plug-ins, click "Manage Website Settings."
Firefox-Preferences-Security

Select "Java" from the left-hand panel and "https:fodors.vasont.com" on the right-hand panel, and choose "Allow" or "Always Allow" from the drop-down menu.

RuninUnsafe
run_in_unsafe_mode

 

If all else fails, try re-installing Java (OS 10.7 or higher only):

  1. Command + F from your desktop and search for  JavaAppletPlugin.plugin
  2. This will find the JavaAppletPlugin.plugin file
  3. Right click on JavaAppletPlugin.plugin and select Move to Trash (or drag and drop it into the trash.)
  4. Empty your trash and restart your computer.
  5. Then log into weblnx, it will prompt you to download Java. Follow the prompts to install.